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Effective Date: March 3, 2026
Company Name: Oliva & Co Social
Owner: Noelle Oliva
Contact Email: noelle@olivaandco.com
These Terms & Conditions (“Agreement”) govern all services provided by Oliva & Co Social (“Company,” “we,” “us,” or “our”) to the client (“Client,” “you,” or “your”).
By engaging our services, signing a proposal, submitting payment, or accessing our website, you agree to be legally bound by these terms.
Oliva & Co Social provides:
Specific services are outlined in each Client’s individual proposal or agreement.
We reserve the right to:
If payment is not received within 7 days of the due date:
No refunds are issued for completed work.
All social media management packages require a minimum 3-month commitment, unless otherwise stated in writing.
Social media strategy requires time to build data, optimize performance, and produce measurable results. Early termination does not waive financial responsibility for the agreed term.
Either party may terminate services with 30 days written notice after the minimum commitment period.
If terminated:
We reserve the right to terminate services immediately if:
Each package includes a limited number of revisions as outlined in your proposal.
Unless otherwise stated:
Revisions do not include complete strategy overhauls, brand repositioning, or redesigns beyond original scope.
Client approval is required before content is published.
If Client fails to review content within the agreed timeline:
Client agrees to:
Oliva & Co Social is not responsible for inaccuracies in client-provided information.
While we use proven strategies and professional best practices, we do not guarantee:
Social media results depend on multiple external factors including market conditions, competition, audience behavior, and platform algorithm changes.
We are not responsible for:
Clients are responsible for maintaining compliance with Instagram, Facebook, TikTok, and other platform policies.
We do not engage in artificial growth tactics, spam practices, or unethical marketing strategies.
Upon full payment:
All proprietary frameworks, strategies, templates, systems, and processes remain the intellectual property of Oliva & Co Social and may not be resold, copied, or distributed.
All sensitive business information shared with Oliva & Co Social will remain confidential and will not be disclosed without written consent, unless required by law.
Client agrees not to publicly defame, disparage, or make false statements regarding Oliva & Co Social or its representatives.
Likewise, Oliva & Co Social agrees to maintain professional conduct toward all clients.
Oliva & Co Social shall not be liable for:
Total liability shall not exceed the amount paid by Client for services within the most recent billing cycle.
When accessing our website, you agree not to:
We reserve the right to block access if violations occur.
We reserve the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of revised terms.
These Terms & Conditions are governed by the laws of the State of Ohio, United States.
Oliva & Co Social provides digital marketing and social media management services. Due to the customized and digital nature of our services, we do not offer traditional returns.
All payments made to Oliva & Co Social are non-refundable unless otherwise stated in writing.
Because services involve time, strategy, creative development, and reserved calendar space, refunds are not issued for:
.
If a client chooses to terminate services before the end of the agreed minimum commitment:
If a client believes services were not delivered as outlined in the signed agreement, they must notify Oliva & Co Social in writing within 7 days.
We will review the concern and, at our discretion:
Refunds will not be issued for dissatisfaction based on subjective preference if services were delivered as agreed.
Clients agree not to initiate chargebacks for services that have been rendered.
If a payment dispute occurs, Oliva & Co Social reserves the right to:
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